Privacy Policy of Soulmate CBD LLC
Soulmate CBD LLC operates the soulmatecbd.com website, which provides CBD Sales.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the soulmatcbd.com website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at soulmatecbd.com, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
For more general information on cookies, please read "Cookies" article from the Privacy Policy Generator.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service.
• To provide the Service on our behalf.
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at help@soulmatecbd.com.
SOULMATE CBD Disclaimer:
Any statements on this site or any materials or supplements distributed or sold by SOULMATE CBD adhere with strict quality management systems. These products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a history of heart conditions we suggest consulting with a physician before using any of our products. If in doubt, before undertaking any strenuous exercise or course of food supplements you should seek medical advice from your doctor. SOULMATE CBD (“we/us”) reserve the right to (via phone and/or web orders): Change or remove (temporarily or permanently) the web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal: and/or Change these Terms & Conditions of Use at any time, and your continued use of the Web site following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions regularly for changes. If you do not agree with any change to the Terms & Conditions you must immediately stop using the Web site We reserve the right to hold any order due to checks made on personal details. We reserve the right to change/alter prices at any time.
Intellectual Property
You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on the Web site, the Web site design, structure and graphics and all software and source codes connected with the Web site shall remain at all times owned by SOULMATE CBD. The material contained within the website is only available for non-commercial use only. You may only view, access or print pages from the website for the sole purpose/reason for evaluating placement of an order with SOULMATE CBD
Any use of material from the website is strictly prohibited, unless authorized by the directors of SOULMATE CBD
Orders
Orders can only be shipped domestically in the United States and cannot be shipped to the following states: Alaska, Hawaii, Iowa, Louisiana, New York and Utah.
All orders made by you through the Website or phone are subject to acceptance. We may choose not to accept your order for any reason.
If the goods you wish to order are not available from stock we will contact you by email and you will have the option to:
• wait until the goods are available from stock;
• cancel your order in accordance with our Cancellation & Returns Policy.
When your order has been received we will confirm the details via email (confirmation email). If the details differ from your requested order details please contact us within 24hrs of receiving the confirmation email. The details will be reviewed and in some cases the order cancelled.
All details, descriptions and prices for the goods appearing on the Web site are correct at the time when the information was inputted. You should check any received goods on arrival to ensure all is correct and there is no damage to any item.
Prices that are reduced for sales and promotions are only valid for the specified period.
We reserve the right to adjust the price and specification of any item on the Web site at our discretion.
We reserve the right to withdraw items from the Website at any time. We will not be held responsible by anybody or any parties for withdrawal of items or for refusing to process an order for any reason.
Age Of Consent
You must be at the legal age of consent to place an order with us.
If you are not the legal age or not legally entitled to order certain goods/products we reserve the right to cancel/terminate the order immediately and without notice.
Payment Details
The total cost of your order is the price of the goods plus card processing and delivery charges. This will be confirmed to you as set out in the ‘Orders’ section.
Payment can be made via debit card/ACH, or credit card. No goods/products will be dispatched until money has been received.
A receipt or pro-forma invoice will be issued after the successful purchase of items/products from SOULMATE CBD
The price for the goods as set on the Web site includes VAT for EU deliveries. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.
Privacy
We are committed to protecting your privacy. We will only use information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
Delivery
Orders can only be shipped domestically in the United States and cannot be shipped to the following states: Alaska, Hawaii, Iowa, Louisiana, New York and Utah.
We dispatch items ordered by you as they are available via our delivery partner USPS.
Orders will be sent to the delivery address that you have registered in “YOUR ACCOUNT”. We cannot be held responsible if this delivery address is wrong. If you wish to change the delivery address you may do so by contacting the Customer Services team via email. A reply email confirmation will be sent back to you within 2 hours – if you do not receive a confirmation email within this time you are strongly advised to contact us via phone.
You, the customer, take all responsibility for any loss or damage that may occur. SOULMATE CBD cannot be held responsible for any loss or damage.
Cancellation and Returns
Should you wish to cancel your order you must do so within 12 hours of placing your initial order. An email of confirmation of cancellation will be sent to you by us confirming the cancellation of the order. Orders cancelled after this time will not be accepted as cancelled and you will be liable to pay for complete order.
We sell various products and we take the quality of them very seriously. Due to the nature of these products, there are limitations to what can be returned. If you are not satisfied with your purchase, you may request a full refund of the purchase price within 30 days. We try to be generous with this refund policy, however, there are some exceptions. Orders containing a 10g tube of our pure oils or 4+ of the same product are not eligible for a refund as we consider bulk orders to mean you have already tried and are comfortable with that product. On orders that are eligible for a refund, the customer may be required to return the product and must pay for the return shipping. If you have any questions please contact us at help@soulmatecbd.com with any questions.
Soulmate CBD is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.
Please ship all returned products to:
3013 S. Wolf Rd, P.O. Box 107 Westchester, IL 60154
Shipping costs:
Shipping costs are calculated on initial order. Delivery costs will vary depending on weight.
We reserve the right to change the shipping costs at our own discretion.
Please allow 3-5 days for delivery. In most cases delivery takes 72 hours. Orders received before 12noon will be dispatched the same day.
Public holidays may incur delay in orders –
Holidays include:
• Christmas Eve,
• Christmas Day,
• Boxing Day,
• New Years Eve,
• New Years Day,
• Good Friday,
• Easter Monday,
• Easter Tuesday,
• all related Bank holidays.
All orders are shipped first class via our Courier ensuring that you receive your goods in the very best condition.
If you require more information on shipping costs, please contact us at: help@soulmatecbd.com
For any returned orders please contact us via email or phone to discuss.
Any order refused on delivery will be charged a standard rate of $25
Orders can only be shipped domestically in the United States and cannot be shipped to the following states: Alaska, Hawaii, Iowa, Louisiana, New York and Utah.
Our Details
You may contact us via email, by calling the Customer Services team on 7085719782 between the hours of 10:00am – 4:20pm CST (Monday – Friday) and/or by emailing us at help@soulmatecbd.com.
BY ACCESSING OR USING ANY PART OF THE WEB SITE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT ACCESS OR USE THE WEB SITE.